IT Technician

Job Type: Full-time, Part-time

Pay: $26.05 - $43.00 per hour

Expected hours: 20 – 40 per week

Overview

We are looking for a qualified IT Technician to join our technology assistance group. The ideal candidate will provide technical support, maintain computer systems, and ensure the seamless operation of our IT infrastructure. This role requires a proactive troubleshooter with strong communication skills and a solid understanding of diverse operating systems and network configurations.

Responsibilities

• Deliver technical assistance to end-users concerning hardware, software, and network problems.
• Administer and maintain computer hardware, operating systems (Windows, macOS, Linux), and peripheral equipment.
• Diagnose software issues, including applications such as Microsoft Office and specialized enterprise software.
• Set up and assist with computer networking elements including LANs, VPNs, firewalls, and switches.
• Help with desktop support duties, including operating system installation, updates, and hardware enhancements.
• Observe and diagnose IT infrastructure components to ensure system dependability.
• Record incidents and their solutions utilizing help desk tools.
• Support remote access solutions and ensure secure connections for remote users.
• Collaborate with other IT team members to enhance system performance and security.

Skills & Requirements

• Solid understanding of operating systems, including Windows, macOS, and Linux environments.
• Practical experience with computer management tools and software troubleshooting methods.
• Familiarity with network configurations such as LAN setup, VPNs, firewalls, and switches.
• Competence in Microsoft Office Suite and other productivity applications.
• Understanding of IT support ticketing systems like BMC Remedy or ServiceNow.
• Experience in help desk operations using Jira or comparable platforms.
• Comprehension of computer hardware components and maintenance processes.
• Efficient communication skills to explain technical concepts clearly to non-technical users.
• Ability to work independently or collaboratively within a fast-paced setting.

Benefits

• Health insurance

How to Apply

For more information and to apply, please visit: www.AImanagedITservices.com