Sales and Client Experience Associate

Full-Time Position | On-Site in Beverly Hills | Schedule: Sunday through Thursday

Overview

Become part of the expanding team at Jack Weir & Sons, a family-operated fine jewelry business. This role is a pathway to develop into an accomplished sales expert, offering the chance to learn from a leading industry professional while ensuring customers receive a premium service experience. You will collaborate closely with the Head of Sales, providing support throughout the entire sales process.

Primary Duties

• Sales and Client Communications: Reply to all incoming queries via email, chat, social media, and telephone within 30 minutes during operating hours. Host virtual and in-person meetings and maintain regular communication with clients.
• Customer Support and Order Fulfillment: Act as the main point of contact for post-sale service. Work with the administration team on tasks like resizing, repairs, shipping, and custom orders. Record all details in the HubSpot CRM.
• Team Coordination: Collaborate with marketing to engage leads and with sales to improve outreach. Take part in local and national pop-up events or retail shows as necessary.

Requirements

• Friendly, clear, and professional communication style.
• Highly flexible, orderly, and attentive to details.
• Strong follow-up skills and a natural talent for task prioritization.
• Client-focused attitude with a high degree of emotional intelligence.
• Willingness to learn rapidly and act proactively (no prior CRM experience is mandatory).
• Schedule: Tuesday through Saturday on-site at our Beverly Hills showroom. Occasional weekend travel for events is expected.

Key Performance Indicators

1. Lead Response Time: Within 30 minutes during business hours.
2. Follow-Up Completion: 100% of open deals contacted weekly.
3. Client Engagement Rate: Over 25% of previous clients re-engaged each quarter.
4. Appointment Close Rate: Minimum 40% conversion from appointments to active deals.
5. Sales Contribution: Assist in achieving monthly and quarterly sales objectives.
6. Service Request Resolution Time: Less than 48 hours.

Our Team Values

• Growth-Oriented
• Accountability
• Team Collaboration
• Fun
• Integrity
• Analytical Thinking

How to Apply

CLICK HERE TO APPLY