Customer Service Support Specialist

Job Type: Full-Time

Overview

Deliver exceptional assistance to clients and the internal customer service team. This role focuses on resolving inquiries, managing accounts, and enhancing overall customer satisfaction.

Requirements

• A high school diploma or equivalent qualification.
• A minimum of two years of experience in a customer service capacity.
• Outstanding verbal and written communication abilities.
• Strong computer proficiency, particularly with Microsoft Office (Excel).
• Experience with Customer Relationship Management (CRM) systems; familiarity with NetSuite is advantageous.
• Background in the furniture industry is preferred.

Essential Responsibilities

• Delivering support to the customer service team via phone and email.
• Addressing and answering customer queries and complaints.
• Updating and maintaining the customer database.
• Compiling documents and generating reports.
• Managing customer accounts and documenting all interactions.
• Applying product/service knowledge to respond to or direct inquiries.
• Completing other assigned duties as required.

Working Conditions

• Standard office setting.
• Must be able to work primarily seated, with occasional need to walk and use stairs.

How to Apply

Please submit your application through the designated company portal or contact the hiring manager for further instructions.