Bilingual Customer Service and Spa Manager (Part-Time, Remote)

Location: Remote (Pasadena/Arcadia region, CA)
Job Type: Part-Time (Potential to evolve into on-site role)
Starting Compensation: Approximately $1,500 per month

Overview

We are seeking a highly organized, bilingual (English/Chinese) individual to manage phone and text communications remotely for massage spas in the Pasadena/Arcadia area. This part-time, remote role begins with a 1-2 week trial period and has the potential to develop into an on-site managerial position. The position involves managing fluctuating call volumes and requires exceptional attention to detail.

Base pay starts at $1,500 per month for managing 1-2 spas, with performance bonuses of $400 to $1,200 monthly. Managing 4-5 spas could increase the base to $3,000-$3,500 per month plus bonuses.

Requirements

• Female applicant with a pleasant voice.
• Bilingual proficiency in English and Chinese (Mandarin or Cantonese). Fluent Chinese typing is essential.
• Exceptionally detail-oriented and highly organized, capable of precise schedule and client information management.
• Able to multitask while maintaining constant availability for incoming calls and messages.
• Previous experience in a spa, as a masseuse, or in spa management is a significant advantage.
• Must have access to a computer or laptop. Company will provide one or two cell phones.

Schedule

Core availability required from 8:00 AM to 4:00 PM, Monday through Friday, with some flexibility. May require working one weekend day (Saturday or Sunday).

Key Duties

1. Manage daily remote spa operations, including appointment scheduling via phone/text.
2. Provide outstanding customer service by addressing inquiries and resolving issues.
3. Supervise and coordinate with on-site staff (for future managerial role).
4. Use multilingual skills to communicate effectively with a diverse clientele.
5. Promote a positive work environment through effective communication.

How to Apply

Please submit your application for consideration. Be prepared to discuss your bilingual proficiency, organizational skills, and relevant experience during the initial contact.