Customer Service Representative

Overview: This is a full-time, office-based role overseeing customer leads from initial contact through job completion and billing. The representative collaborates closely with the Production and Billing departments to ensure accurate documentation, compliance, and timely project closure. Benefits include 401K, medical/dental/vision insurance, paid time off, and bonus opportunities.

Key Duties

• Oversee project file status to confirm the precision of all related documentation on a daily basis.
• Engage in daily communication with Production teams to ensure all necessary documentation is gathered at the job site when tasks are performed.
• Generate and evaluate estimates using the defined scope and photographs supplied by the Production team.
• Keep an up-to-date Work in Progress board for all active leads and projects.
• Oversee and verify adherence to all client specifications.
• Manage communications, both internal and external, with all relevant parties.
• Assess timestamps and additional data points to ensure reporting and key performance metrics are accurate.
• Finalize and inspect job file documentation for ultimate submission and the audit procedure.
• Conduct internal audits of all projects to confirm estimates encompass all work executed.
• Execute all project closure duties, which includes working with the accounting department to ensure accurate invoicing.
• Provide support to other departments as required.
• Contact and inform clients and insurance adjusters regarding the status and developments of each project.
• Collaborate closely with the billing department to facilitate payment collection.
• Ensure all necessary documents are signed by the client.

Requirements

• A high school diploma or GED is mandatory.
• Superior customer service capabilities, strong organizational skills, and excellent verbal and written communication are essential.
• Competence in utilizing various digital tools and technologies to perform job duties effectively.
• Prior experience in an office or estimating role is advantageous.
• Background in the restoration, construction, or insurance fields is beneficial.

Work Conditions & Schedule

This is primarily a sedentary office-based position. Standard schedule is full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

How to Apply

PLEASE EMAIL YOUR RESUME IN WORD OR PDF FORMAT to the provided application contact.